These are the rules that govern your use of krekiya. Reading them before you register is the right move — they explain what you can expect from us and what we expect from you as a player on the platform.
Before you read the full terms, here are the six things that matter most to players on krekiya.
You must be at least 18 years old to register and use krekiya. The platform uses identity verification to enforce this. Accounts found to belong to underage players will be closed and any funds returned.
Each player is permitted one krekiya account. Duplicate accounts are not allowed and will result in the suspension of all associated accounts. If you've lost access to your account, contact krekiya support to recover it.
All bonuses on krekiya come with wagering requirements and specific terms. These are published with each promotion. Attempting to abuse bonus offers — including using multiple accounts — will result in forfeiture of the bonus and possible account suspension.
Krekiya may request identity documents at any point, including before processing withdrawals. This is a standard KYC process. Providing false information during verification is a breach of these terms and will result in account closure.
Krekiya processes deposits and withdrawals through approved local payment methods. Withdrawal requests are subject to verification checks. Funds can only be withdrawn to a payment method that belongs to the account holder.
Krekiya provides deposit limits, session reminders and self-exclusion tools to all players. Using these tools is your right. If you need help managing your play, krekiya's support team is available 24/7 and can activate account controls immediately.
By registering an account or using any part of the krekiya platform, you confirm that you have read, understood and agreed to these terms and conditions in full. If you do not agree, please do not use krekiya.
These terms and conditions govern the relationship between you and krekiya. They apply to all use of the krekiya platform, including the website at krekiya.app, the krekiya mobile app and all games, betting markets and services available through the platform.
By creating an account on krekiya, you confirm that you have read these terms in full and that you agree to be bound by them. You also confirm that you meet the eligibility requirements set out in Section 2. These terms form a legally binding agreement between you and krekiya.
Krekiya may update these terms from time to time. When changes are made, the updated version will be published on this page with a revised date. Continued use of krekiya after an update constitutes acceptance of the revised terms.
To use krekiya, you must meet all of the following requirements:
Krekiya reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory documentation, krekiya may suspend or close your account and withhold any pending withdrawals pending investigation.
Important: If you are under 18, you must not attempt to register or use krekiya. Any account found to belong to an underage player will be closed immediately and the matter may be reported to relevant authorities.
To access betting markets, original games and other features on krekiya, you need to register an account. Registration is free and takes under two minutes. During registration, you are required to provide accurate personal information including your name, date of birth, email address and phone number.
You are responsible for keeping your krekiya account credentials secure. Do not share your password with anyone. Krekiya will never ask for your password via email, chat or phone. If you believe your account has been accessed without your permission, contact krekiya support immediately.
Krekiya may carry out identity verification checks as part of the registration process or at any point during your use of the platform. This is a standard Know Your Customer (KYC) process and is required to comply with applicable regulations.
Krekiya supports a range of local payment methods for deposits and withdrawals, including bKash, Nagad and Rocket. The minimum deposit amount is ৳10. Deposits are typically credited to your krekiya account within minutes of a successful transaction.
Withdrawal requests are processed subject to the following conditions:
Funds held in your krekiya account are kept separate from krekiya's operational funds. Krekiya does not pay interest on account balances. If your account is inactive for 12 consecutive months, krekiya may apply an inactivity fee as published in the FAQ.
Krekiya does not charge fees on standard deposits or withdrawals. Any fees charged by your payment provider are outside krekiya's control.
All bets placed on krekiya are subject to the specific rules published for each sport and market. These rules are available within the betting section of the platform. By placing a bet on krekiya, you confirm that you have read and understood the applicable rules for that market.
In the event of a dispute regarding a bet settlement, the decision of krekiya's trading team is final. Disputes must be raised within 30 days of the relevant event. Krekiya will review all disputes fairly and respond within a reasonable timeframe.
Krekiya offers bonuses and promotions to both new and existing players. Each promotion has its own specific terms, including wagering requirements, minimum odds, eligible games and expiry dates. These terms are published with each promotion and must be read before claiming any offer.
Always read the full terms of any promotion before claiming it. Wagering requirements and expiry dates vary between offers on krekiya.
Krekiya offers a range of original games including Monster Dice, Phoenix Rises, Monster Fight and Lucky Gods Fishing. These games are developed and operated by krekiya and use a certified random outcome engine to determine results.
The return-to-player (RTP) percentage for each original game is published within the game interface. By playing any krekiya original game, you acknowledge that outcomes are determined by a random number generator and that past results have no bearing on future outcomes.
Krekiya operates a tiered loyalty programme that rewards players for their activity on the platform. Points are earned on eligible bets placed on sports markets and original games. The earn rate varies by product and is published in the loyalty programme section of krekiya.
The following activities are strictly prohibited on krekiya. Engaging in any of these will result in account suspension, forfeiture of funds and may be reported to relevant authorities:
Krekiya monitors account activity and uses fraud detection systems to identify prohibited conduct. If your account is flagged, krekiya may suspend it pending investigation without prior notice.
Krekiya reserves the right to suspend or close any account at its discretion. Common reasons for account action include breach of these terms, suspected fraud, failure to complete identity verification or a request from the account holder.
If your krekiya account is suspended, you will be notified by email. During a suspension, you will not be able to place bets, access games or make withdrawals. Krekiya will investigate the matter and communicate the outcome to you within a reasonable timeframe.
If you wish to close your krekiya account voluntarily, you can do so by contacting support. Any remaining balance will be returned to you via your registered payment method after verification checks are completed.
Krekiya is committed to responsible gaming. The platform provides a range of tools to help players manage their activity, including deposit limits, session time reminders and self-exclusion options. These tools are available from your account dashboard at any time.
If you feel that your gambling is becoming a problem, krekiya encourages you to use these tools and to reach out to the support team. Krekiya's support staff are trained to assist players who need help and can activate account controls immediately on request.
For more information on responsible gaming tools available on krekiya, visit the Responsible Gaming page.
Krekiya provides its platform on an "as is" basis. While krekiya takes all reasonable steps to ensure the platform is available and functioning correctly, it cannot guarantee uninterrupted access or that the platform will be free from errors at all times.
To the maximum extent permitted by applicable law, krekiya's liability to you in connection with your use of the platform is limited to the balance held in your krekiya account at the time of the relevant event. Krekiya is not liable for any indirect, consequential or special losses arising from your use of the platform.
Krekiya is not responsible for losses arising from events outside its reasonable control, including but not limited to internet outages, payment provider failures or regulatory changes.
Krekiya collects and processes personal data in accordance with its Privacy Policy. By using krekiya, you consent to the collection and use of your data as described in that policy. The Privacy Policy is available at krekiya.app/privacy-policy.
Krekiya uses your data to operate your account, process transactions, comply with legal obligations and improve the platform. Krekiya does not sell your personal data to third parties. Data is shared with payment providers and regulatory bodies only where necessary and in accordance with applicable law.
Krekiya may update these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised effective date. Krekiya will notify registered players of material changes via email or an in-platform notification.
Your continued use of krekiya after the effective date of any update constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using krekiya and contact support to close your account.
If you have any questions about these terms and conditions or about your krekiya account, the support team is available 24 hours a day, seven days a week.
Krekiya aims to respond to all enquiries within 24 hours. For urgent account issues, live chat is the fastest way to reach the support team.