Krekiya FAQ –
Your Questions Answered

Creating a krekiya account takes about two minutes. Click the Register button at the top of any page, fill in your name, mobile number and a password, then confirm your number with the OTP sent to your phone. Once verified, your krekiya account is active and ready to use. You can deposit and start playing straight away.

Yes. You must be 18 years or older to register and play on krekiya. This is a firm requirement and krekiya reserves the right to request age verification documents at any time. Accounts found to belong to underage users will be closed and any balance returned.

No. Each player is allowed one krekiya account only. Creating multiple accounts is against the krekiya terms and conditions and will result in all accounts being suspended. If you have forgotten your login details, use the password reset option rather than registering again.

Go to the krekiya login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, set a new password and you are back in. If you no longer have access to that number, contact krekiya support directly for account recovery assistance.

Basic verification happens automatically when you confirm your mobile number during registration. For higher withdrawal limits, krekiya may ask you to submit a copy of your national ID card. Upload it through the account settings page and the krekiya team will review it within 24 hours.

Yes. If you want to close your krekiya account, contact the support team via live chat or email. Before closing, make sure you have withdrawn any remaining balance. Krekiya also offers self-exclusion options if you need a break from gambling — visit the Responsible Gaming page for details.

Krekiya currently accepts deposits and withdrawals via bKash and Nagad — the two most widely used mobile banking services in Bangladesh. Both methods are fast, secure and available 24/7. More payment options may be added in the future.

The minimum deposit on krekiya is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Deposits are credited to your krekiya balance instantly in most cases.

Most krekiya withdrawals are processed within a few hours. During peak times it may take up to 24 hours. Once krekiya approves the withdrawal, the funds arrive in your bKash or Nagad account almost immediately. Make sure the mobile number on your krekiya account matches your bKash or Nagad number to avoid delays.

The minimum withdrawal on krekiya is ৳200. There is no fee charged by krekiya for withdrawals, though your mobile banking provider may apply their standard transaction charges.

First, check that the transaction was completed successfully on your bKash or Nagad app and that the correct krekiya payment number was used. If the payment went through but your balance has not updated after 15 minutes, contact krekiya support with your transaction ID and the support team will resolve it quickly.

Krekiya does not charge any fees for deposits or withdrawals. Any charges you see are applied by bKash or Nagad as part of their standard mobile banking fees, which are outside krekiya's control.

Krekiya offers four original games: Monster Dice, Phoenix Rises, Lucky Gods Fishing and Monster Fight. All four are exclusive to krekiya and are available 24/7 on both the website and the krekiya app. Each krekiya game has its own rules, betting options and payout structure.

Yes. All krekiya game results are generated by a certified random number system. The outcome of every Monster Dice roll, Phoenix Rises crash point, Lucky Gods Fishing catch and Monster Fight round is determined fairly. Krekiya does not manipulate results and the system cannot be influenced by any player or staff member.

Phoenix Rises is a crash-style krekiya game. A multiplier starts at 1× and climbs upward. You place your bet before the round starts and then decide when to cash out. The longer you wait, the higher the multiplier — but the phoenix can crash at any moment. If you have not cashed out before the crash, you lose your bet for that round. The crash point is determined randomly each round.

Minimum bets vary by game. Monster Dice and Lucky Gods Fishing start from ৳10 per round. Phoenix Rises starts from ৳20. Monster Fight starts from ৳15. All krekiya games are designed to be accessible for players with any budget.

Krekiya games require a real money balance. However, new players receive a welcome bonus on their first deposit which gives you extra funds to explore the games. Register a free krekiya account and make your first deposit to claim the bonus and start playing.

If your connection drops during a krekiya game round, the round continues on the server. For games like Phoenix Rises, if you had an active bet and did not cash out before the crash, the bet will be settled according to the result. Krekiya recommends using a stable connection when playing. If you believe a disconnection caused an unfair result, contact support with the round details.

Krekiya covers a wide range of sports popular in Bangladesh including cricket, football, snooker and more. You can bet on pre-match markets and live in-play markets. The krekiya sportsbook is updated continuously with new events and competitive odds.

Krekiya displays odds in decimal format. To calculate your potential return, multiply your stake by the odds. For example, a ৳500 bet at odds of 2.50 returns ৳1,250 if it wins (including your original stake). The higher the odds, the less likely the outcome is considered — but the bigger the payout if it lands.

Cash out is available on selected krekiya betting markets. When cash out is available for your bet, you will see the option in your open bets section. The cash out value changes in real time based on how the event is progressing. Not all markets support cash out — check the bet slip for availability.

If a match is cancelled or abandoned before the minimum required play time, krekiya will void all bets on that event and return the stake to your account balance. For partial results (such as a match abandoned mid-way), krekiya follows standard industry rules which are detailed in the terms and conditions.

Yes. Krekiya offers live in-play betting on cricket, football, snooker and other sports. Odds update in real time as the match progresses. Live betting is available through both the krekiya website and the krekiya app. The Bet section is the best place to find all current live markets.

New krekiya players receive a 100% match bonus on their first deposit. For example, deposit ৳1,000 and krekiya adds another ৳1,000 to your balance, giving you ৳2,000 to play with. The welcome bonus applies to both krekiya games and sports betting. Wagering requirements apply — see the terms and conditions for full details.

Wagering requirements mean you need to bet the bonus amount a certain number of times before you can withdraw bonus-derived winnings. Krekiya's standard wagering requirement is 10× the bonus amount. So a ৳1,000 bonus requires ৳10,000 in total bets before withdrawal. Bets on krekiya games and sports both count toward the requirement.

Every bet you place on krekiya — whether on games or sports — earns loyalty points. Points accumulate and move you through tiers in the krekiya loyalty programme. Higher tiers unlock better cashback rates, faster withdrawals, exclusive bonuses and dedicated account management. Visit the Loyalty Program page for the full tier breakdown.

Krekiya loyalty points remain active as long as your account is active. If your account has no betting activity for 90 consecutive days, points may be reduced. Staying active on krekiya games or sports betting keeps your points and tier status intact.

Yes. Krekiya runs regular promotions for existing players including reload bonuses, cashback offers on krekiya games, free bet promotions on major cricket and football events, and special loyalty tier bonuses. Check the promotions section of your krekiya account regularly to see what is currently available.

Visit the krekiya App page to download the app for Android or iOS. Android users download the APK file directly from the krekiya website. iOS users can install the krekiya app through the App Store link provided on the App page. The download is free and takes only a minute on a standard mobile connection.

Android blocks APK files from unknown sources by default. To install the krekiya app, go to your phone's Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Allow this source" when prompted during the install. This is a standard step for any APK not downloaded from the Play Store and is safe to do for the official krekiya APK.

Yes. The krekiya app includes all four original games, the full sports betting section, deposits and withdrawals, live betting, loyalty programme access and account management. In some cases the app loads faster than the mobile browser version, making it the preferred choice for most Bangladesh players.

Yes, the krekiya app is completely free to download and install. There are no subscription fees or charges for using the app. Your krekiya account balance and all features are the same whether you play on the app or the website.

First, try closing the app fully and reopening it. If the problem continues, check that you have the latest version of the krekiya app installed — an update may be available on the App page. Clearing the app cache in your phone settings can also resolve loading issues. If none of these steps work, contact krekiya support with your device model and the error you are seeing.

Yes. Your krekiya account works across the app and the website simultaneously. Your balance, bet history, loyalty points and account settings are all synced in real time. You can start a session on the website and continue on the app without any issues.